Summary of Reddit Comments on "Frontier Airlines"

Customer Experience and Policies

• Frontier Airlines is often criticized for its policies, including charging for carry-ons, delays, and cancellations.
• Customers recommend reading and understanding the airline's policies to avoid unexpected charges.
• Some users find Frontier acceptable for short flights with no additional luggage.
• Frontier cancellation rates are notably high in 2024, leading to frustrations and disrupted travel plans.
• Frontier gate agents' and customer service's behavior is widely criticized as rude, unprofessional, and uncaring, and often seen as lacking empathy or willingness to help.
• Users warn about the lack of resilience in the airline's network, leading to prolonged delays and cancellations with limited recovery options.
• An instance of inconsistency in enforcing policies and rude behavior towards customers, like the case involving Khabib Nurmagomedov, draws criticism.

Pros and Cons of Frontier Airlines

• Pros:
  • Offers low-cost flights for short trips if rules are followed meticulously.
  • Some customers have had positive experiences with Frontier, especially when no issues arise.
• Cons:
  • Delayed flights, cancellations, and rude behavior from staff members are common complaints.
  • Frontier's policies of extra charges and lack of flexibility in rebooking impact customers negatively.
• Overall: Frontier is often seen as the "budget" or "greyhound" option in air travel, with customers advised to understand and abide by its policies to avoid issues.

Recommendations and Final Thoughts

• Customers advise being familiar with Frontier's policies to avoid surprises.
• While some defend the airline for being cheap and operating as intended, many criticize the customer service, policies, and overall experience with Frontier, recommending other carriers for more reliable travel.

For more detailed information and specific user experiences, you can refer to the individual Reddit comments provided.